HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history shall be analyzed by us, and a tracking number shall be given to you after the processing has been completed.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 25 minutes of checking out.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org
2. In the event of lost mail, we will try to locate the item and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
To do so, you must first go into your Shopping Cart. You will be able to make a payment or cancel your order in here. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
You should expect to receive your orders within fifteen to twenty(15-20) business days upon payment verification.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and PayPal payments.